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Judul PENGUKURAN KINERJA MENGGUNAKAN BALANCE SCORECARD PADA RUMAH SAKIT DI PALEMBANG
Edisi
ISBN/ISSN
Pengarang Ima Andriyani - Personal Name
Subyek/Subjek
Content type Karya Ilmiah Dosen
Bahasa Indonesia
Penerbit FAKULTAS EKONOMI UNIVERSITAS IBA
Tahun Terbit 2015
Abstrak The issues to be addressed in this study is how the performance measurement
using balance scorecard at Muhammadiyah Hospital Palembang. The aim is to
determine the performance measurement has been applied to the Muhammadiyah
Hospital Palembang, by implementing a balanced scorecard performance of the
company is expected to continue to rise. From the discussions conducted it can be
concluded as follows: Hospital Muhammadiyah Palembang is one hospital that uses a
performance measurement approach balanced scorecard that assesses the performance
of the financial perspective, customer, internal business processes, learning and growth
as a benchmark to assess the performance company. Results of the study explained that
based on the financial perspective has been an increase Return On Investment (ROI) in
2013 amounted to 0.181%. Based on customer perspective, customers feel quite satisfied
with the quality of service that has been provided by the Hospital, and from the
perspective of internal business processes, measure used is the increasing number of
patients served. From the perspective of learning and growth Hospital has expanded the
number of employees, providing training to employees so that the company has an
employee who berkuallitas, and provide motivation through rewards.
Keywords: performance measurement, balanced scorecard, the four perspectives of
performance measurement.
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